Shipping Policy

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         Processing & Dispatch

• Orders are processed once payment has been confirmed.

• Standard processing time is 2–3 business days before dispatch.

• You will receive a confirmation email with tracking details once your order has shipped.

                Delivery Times

• Local deliveries within South Africa usually take 3–7 business days, depending on your location.

• International shipping times vary and will be communicated at checkout.

• Delivery times are estimates and may be affected by courier delays, customs, or unforeseen circumstances.

           Delivery Responsibility

• Once your order leaves our store, responsibility passes to the courier.

• We are not liable for delays caused by courier services, customs, or incorrect delivery information provided by the customer.

• Please ensure your shipping details are accurate to avoid delays or lost packages.

               Shipping Costs

• Shipping fees are calculated at checkout based on weight, destination, and courier rates.

• Customers are responsible for any customs duties, taxes, or import fees for international orders.

           Damaged or Lost Parcels

• If your parcel arrives damaged, please notify us within 48 hours with photos of the packaging and product.

• Lost parcels will be investigated with the courier, but we cannot guarantee compensation unless covered by courier insurance.

               Legal Compliance

• This policy follows the Consumer Protection Act of South Africa.

• Customers’ statutory rights remain unaffected.