top of page

​

       Accessibility Policy

             Our Commitment

We are committed to making our online store accessible to everyone, including people with disabilities. We believe that all customers should have equal access to our products, services, and information.

            Website Accessibility

  • Our website is designed to be compatible with screen readers and assistive technologies.

  • We use clear headings, alt text for images, and simple navigation to improve usability.

  • We aim to meet recognized accessibility standards such as WCAG 2.1 (Web Content Accessibility Guidelines).

              Customer Support

  • If you experience difficulty using our website, you can contact us directly via phone or email.

  • Our team will provide assistance with placing orders, accessing information, or arranging repairs.

  • We are committed to responding promptly and respectfully to accessibility requests.

              Alternative Access

  • Customers who cannot use the website may request product information or place orders through direct communication channels (phone, email, or WhatsApp if available).

  • We will provide invoices, receipts, and policies in accessible formats upon request.

              Legal Compliance

  • This policy follows the Promotion of Equality and Prevention of Unfair Discrimination Act (PEPUDA) and aligns with the spirit of the Consumer Protection Act in South Africa.

  • We continuously review and improve accessibility features to ensure compliance and inclusivity.

         Continuous Improvement

  • Accessibility is an ongoing process.

  • We welcome feedback from customers to help us identify barriers and improve our services.

​

bottom of page